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Shipping & Delivery

  • Do you ship to my city and location?
  • For a superlative customer experience, we have decided to deliver each product personally. We currently deliver in Ahmedabad, Ambala, Amritsar, Aurangabad (Maharashtra) Gandhinagar, Bangalore, Bhopal, Panchkula, Chandigarh, Coimbatore, Mohali, Chennai, Delhi, Dadra Nagar Haveli,Gurgaon, Faridabad, Ghaziabad, Indore, Kurnool(A.P.), Nellore, Noida, Greater Noida, Hyderabad, Secunderabad, Jaipur, Kochi, Kolkata, Mangalore, Mumbai, Thane, Navi Mumbai, Nasik, Nagpur, Kolhapur, Satara, Pune, Puducherry, Patiala,Surat,Silvasa, Vadodara, Vijayawada (A.P.),Visakhapatnam,Warangal . We are coming to other cities very soon and will keep you posted!
  • What is the estimated delivery time?
  • Products are typically dispatched within 10 to 15 days of order confirmation.
  • All the products are transported and delivered using the ARRA delivery network.
  • While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
  • For pre-orders, the estimated delivery time is 12 - 15 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order. Please note that we will NOT be able to ship pre-orders earlier than the indicated time.
  • Are there any shipping charges or any additional hidden charges?
  • No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid for by the sellers. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
  • How do I track my order?
  • The best way to check your order status is to sign-up at arra.co.in and go to the order tracking under shop at bottom of website main page. We try our best to deliver your product before you can even think 'Where is it now?' :) i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases, however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call/email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at support@arra.co.in
  • What should I check when the product is delivered to me?
  • Please check for all the following items when the product is delivered to you:

1.    Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer/insect infestations

2.    For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well

3.    For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it

4.    Wood has natural qualities such as differing grain patterns, minimal stain differences, and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products

  • Once the product is delivered,we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
  • What if I receive a damaged product?
  • We work with artisans whoare highly specialised quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us (08800802506) or write to us at  support@arra.co.in
  • Our team will assess the damage and get back to you within 2-3 business days. Depending on the degree of damage, we will either repair the product or offer you a replacement.
  • Can I cancel the order?
  • We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order. Please note, we will not be able to process cancellation requests after the order is delivered.Once the product is out for delivery, you can not cancel the order.
  • Is there a cancellation fee applicable?
  • A restocking fee of Rs.499 is applicable for all order cancellations, except sofas. Since all our sofas are made to order, we do not offer exchanges or cancellations. If you cannot accept delivery of your sofa, you will forfeit the advance order fee paid.
  • NOTE

Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects.