Frequently Asked Questions (FAQ’s)

To know the tentative delivery date for your city, please enter your pincode in the "Estimated Delivery Date For" box available on the product page.

Once an order is placed, we send out the estimated delivery timelines in the order confirmation email. You can subsequently track you order here.

Just use the Track Order link on the top right of the website! You will need to provide your.

• Order Number
• the Phone Number you used to place the order.

You can see the following details for each order:

• the order number
• the tentative delivery date and current tracking status of each product belonging to this order.

Here's a quick explanation of what each of the tracking statuses mean:

• Placed - This means that the order has been placed and confirmed.
• Quality Check - This means that the product(s) are through our Quality Check process, and will be dispatched soon.
• Dispatched - This means that the product(s) have been dispatched from our production unit and are en-route to your city.
• Delivered - This means that the product(s) have already been delivered to your place.

Generally we offer one year warranty against any manufacturing defects, however, it differs from product to product, based on the materials used. Please refer the Warranty tab on individual product pages for warranty details.

Yes, we do offer customization on lot of our products, please refer to customization tab on individual product pages to know more. Or you can write to us on bd@arra.co.in for any specific enquiries and we will be happy to assist.

No! There are no delivery charges as long as you are in one of our serviceable cities/pincodes. You will get to know the installation charges at the time of check out as it will depend on the product and delivery location, please be assured that these charges will be lowest possible. So, please go ahead and fearlessly order away.

If you wish to place an order of large quantities, or if you wish to order for your business/home/guest house etc, do write in at bd@arra.co.in or fill this form here.

We have capacities to customize as per your requirements for bulk orders at most competitive prices.

To know the tentative delivery date for your city, please enter your pincode in the"Estimated Delivery Date For" box available on the product page.

Once an order is placed, we send out the estimated delivery timelines in the order confirmation email. You can subsequently track you order here.

Just use the Track Order link on the top right of the website! You will need to provide your

• Order Number
• the Phone Number you used to place the order.

You can see the following details for each order:

• The order number
• The tentative delivery date and current tracking status of each product belonging to this order.

Here's a quick explanation of what each of the tracking statuses mean:

• Placed - This means that the order has been placed, confirmed and under production.
• Quality Check - This means that the product(s) are through our Quality Check process, and will be dispatched soon.
• Dispatched - This means that the product(s) have been dispatched from our production unit and are en-route to your city.
• Delivered - This means that the product(s) have already been delivered to your place.

Yes, of course! You just need to let us know in advance so we can store it safely for you. The earlier we know, the better it is :)

In such cases, you would need to make the payment for the order in advance.

Sorry, once the order is placed there will be no option to amend your shipping address, due to regulatory issues. Invoicing of order happens the moment the product reaches the 'Dispatched' status.

You can change your phone number on your account by clicking on 'Profile' under 'My Account' and edit the information. You can't change your email address on the account.

Do reach out to us in case you want to change your email address on all our records.

Our delivery team will inform you in advance and fix up a suitable time with you. Then, on the day of delivery, team will ensure to deliver the ordered goods as scheduled. Within 48 hours, your product will be installed/assembled as required. When our team asks you for feedback, please do give us honest feedback. That goes a long way in helping us improve our service quality.

Creating an account with Ammri Interiors(ARRA) is easy! All you have to do is sign up with your social logins (Facebook works beautifully!) or your email address. We promise to send you only newsletters that are absolutely gorgeous, keep you informed of your orders, or any special offers that might come up.

Here is how you can get on board

• Head on over to the Sign-Up Page.
• Enter the details as requested - your email address and choose a password. Or, you can choose to sign up with your Google log-in or Facebook social login.
• You have an account with Ammri Interiors(ARRA) now.

Note: We sometimes have offers only for those subscribed to our newsletters or those of you who have an account with us

Just use the Track Order link on the top right of the website! You will need to provide your

• Order Number
• the Phone Number you used to place the order.

You can see the following details for each order:

• the order number
• the tentative delivery date and current tracking status of each product belonging to this order.

Here's a quick explanation of what each of the tracking statuses mean:

• Placed - This means that the order has been placed, confirmed and under production.
• Quality Check - This means that the product(s) are through our Quality Check process, and will be dispatched soon.
• Dispatched - This means that the product(s) have been dispatched from our production unit and are en-route to your city.
• Delivered - This means that the product(s) have already been delivered to your place.

We currently deliver in Aanamalai, Agra, Ahmedabad, Alappuzha, Aler, Alibaug, Alwar, Ambarnath, Amtala, Anand, Anikorai, Ankleshwar, Arnala, Asansol, Athikunna, Athipalli, Aurangabad, Avanshi, Badlapur, Bahadurgarh, Bangalore, Bangarpet, Bawal, Bellevue, Bharuch, Bhiwadi, Bhongir, Bhuj, Boisar, Burdwan, Changodar, Chengalpattu, Chennai, Cherambadi, Cherambadi Tea division, Cherumulli, Chikkaballapura, Chikkatirupati, Chittoor, Coimbatore, Dharuhera, Diamond Harbour, Dindigul, Durgapur, Ernakulam, Erode, Faridabad, Gandhidham, Gandhinagar, Ghatkesar, Ghaziabad, Goa, Gobichettipalayam, Greater Noida, Gurgaon, Gwalior, Halishahar, Halol, Hassan, Himatnagar, Hindupur, Hooghly, Hoskote, Hosur, Howrah, Hyderabad, Ichhapur, Idukki, Jamnagar, Jangam, Jhajjar, Jhansi, Kalyan, Kamshet, Kanchipuram, Kankinara, Karad, Karjat, Karnal, Karur, Khandewla, Kil Kotagiri bazaar, Kochi, Kolar, Kolhapur, Kolkata, Kottayam, Kozhikode, Lavasa, Lonavla, Madurai, Mahabaleshwar, Mahabalipuram, Mandya, Manesar, Mathura, Meerut, Mehsana, Moradabad, Mulbagal, Mumbai, Munnar, Mysuru, Nadia, Nadiad, Naihati, Namakkal, Nashik, Navi Mumbai, Neemrana, Nellore, New Delhi, Noida, Ooty, Palakkad, Palamner, Palani, Palta, Palwal, Panchagani, Panipat, Pataudi, Pen, Pocharam, Pondicherry, Pune, Rajkot, Ramanagara, Rewari, Rohtak, Salem, Sanand, Sangagiri, Sangli, Satara, Sathyamangalam, Secunderabad, Shidlaghatta, Shyamnagar, Sohna, Sonipat, Station Ghanpur, Surendranagar, Tapukara, Thane, Tharapuram, Thirchgode, Thiruvananthapuram, Thrissur, Tiruppur, Tumkur, Udumalaipet, Uran, Vadodara, Vallparai, Vellore, Virar, Warangal, Yadagirigutta, and Yercaud.

Do tell us which city you belong to! We'll add to our list of next additions. We admit that we are unable to cover the length and breadth of this country in the way we'd love to. That said, if you still want to buy our furniture and if you believe the order value will go above Rs 1L, do reach out to us and we'll try our best to help.

Yes, we do offer customization on lot of our products, please refer to customization tab on individual product pages to know more. Or you can write to us on bd@arra.co.in for any specific enquiries and we will be happy to assist.

No! There are no delivery charges as long as you are in one of our serviceable cities/pincodes. You will get to know the installation charges at the time of check out as it will depend on the product and delivery location, please be assured that these charges will be lowest possible. So, please go ahead and fearlessly order away.

We wish we could offer you that service, unfortunately, we do not have a way to show you these products. However, we stand by our products and its quality and assure you of our commitment towards the service levels to you. Any queries / support required, you can reach us out here.

If you wish to place an order of large quantities, or if you wish to order for your business/home/guest house etc, do write in at bd@urbanladder.com or fill this form here.

We can even work out products and prices as per your specific designs / requirements.

You can wishlist it! Create your own wishlist by clicking on the 'heart' symbol next to every product. If you're logged into your account (we highly recommend!), your wishlist automatically gets recorded and you can access it anytime.

In case you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us 880-080-2506 (Monday–Saturday, 8 AM to 8 PM) or write to us at support@arra.co.in.

Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.

At Ammri Interiors(ARRA) you can shop with any of the following options

• Visa, Mastercard and American Express Credit Cards.
• Debit card for more than 50 banks.
• Credit Card EMIs (Kotak, SBI, Axis, ICICI, HDFC, Citibank)
• We currently support Net banking for 32 banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis etc.
• Wallets (Amazon Pay, UPI etc.)

Do note that at this point, we are unable to accept international cards owing to certain unavoidable reasons. Please contact our customer service team to assist you in case you have only international cards.

Transactions could fail due to multiple reasons. Please check for the following:

• Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
• Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to support@arra.co.in.

• During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the ARRA website with your order details which you can keep a copy of.
• Never press the browser back button when the transaction is still currently being done.

Arra.co.in does not collect or store your account information at all.

Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

Absolutely. Shopping with ARRA is completely safe. Transactions with ARRA are via the payment gateway PayU, which is both VeriSign Secured® as well as PCI compliant.

The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

• For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.
• For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.
• For Net Banking you need to keep your account number as well as your IPIN handy.

First off, apologies if that happens.

If you notice that you are facing issues with your furniture, please feel free to write to us at support@arra.co.in or call us at 880-080-2506 .

We will file a complaint on your behalf and have our After Sales team call you.

In case your product(s) has crossed our warranty period, we can't promise that we will replace or repair for you. However, do reach out to us and we'll surely try to help as best as we can.

To know the tentative delivery date for your city, please enter your pincode in the Estimated Delivery Date Once an order is placed, we send out the estimated delivery timelines in the order confirmation email. You can subsequently track you order here.

Just use the Track Order link on the top right of the website! You will need to provide your

• Order Number
• the Phone Number you used to place the order.

You can see the following details for each order:

• the order number
• the tentative delivery date and current tracking status of each product belonging to this order.

Here's a quick explanation of what each of the tracking statuses mean:

• Placed - This means that the order has been placed, confirmed and under production.
• Quality Check - This means that the product(s) are through our Quality Check process, and will be dispatched soon.
• Dispatched - This means that the product(s) have been dispatched from our production unit and are en-route to your city.
• Delivered - This means that the product(s) have already been delivered to your place.

Some products may still be in the manufacturing stage, due to which delivery dates are beyond the usual 7-15 days.

Some products like sofas that are made to order take time to be delivered.

Usually, we don't take as many days as specified on the site and deliver much before the promised timeline!

However, if you have a specific date in mind, do reach out to our Customer Service Team and they will be more than happy to see if they can get your order expedited.

Yes, of course! You just need to let us know in advance so we can store it safely for you. The earlier we know, the better it is :)

In such cases, you would need to make the payment for the order in advance.

Sorry, once the order is placed there will be no option to amend your shipping address, due to regulatory issues. Invoicing of order happens the moment the product reaches the 'Dispatched' status.

You can change your phone number on your account by clicking on 'Profile' under 'My Account' and edit the information. You can't change your email address on the account.

Do reach out to us in case you want to change your email address on all our records.

Our delivery team will inform you in advance and fix up a suitable time with you. Then, on the day of delivery, team will ensure to deliver the ordered goods as scheduled. Within 48 hours, your product will be installed/assembled as required. When our team asks you for feedback, please do give us honest feedback. That goes a long way in helping us improve our service quality.

Orders which are not yet placed (means it is under production) can be cancelled.

Please write to us here or go to my orders and press cancellation.

In case there are manufacturing defects post delivery, we will treat it as an After Sales Complaint. Such products will be repaired or replaced as deemed necessary by our After Sales Specialists.

If you are eligible for a refund, the same shall be given to you as per the following guidelines -:

The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Ammri Interiors (ARRA).

The refund vides a promo code will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by Ammri Interiors (ARRA).

A promo code once used shall not be re-activated in case of cancellation of order, either by customer or Ammri Interiors (ARRA).